Capital Anesthesia Billing Services wanted to enhance their credit card processing capabilities by implementing a custom integration to ZirMed, their revenue cycle management system.
|Customer Challenges||ATGN Customization||Customer Benefits|
|Credit card payment processing was a tedious, time consuming, and manual process that had to be handled by agents.
Customers were limited to paying their bills during business hours only.
Agents having access to credit card information posed potential liabilities for the company.
|Created an automated credit crd payment processing solution that integrated Altigen’s IVR call flows with ZirMed revenue cycle management system using REST APIs.||With a new automated credit card processing solution, agents no longer have to perform this tedious task, saving them time to handle other activities.
Customers can now pay their bills at their leisure, 24 hours a day 7 days a week.
Elimination of potential liabilities by preventing access to confidential customer credit card information by agents.