Case Study

Arizona Foundation for Legal Services & Education

Arizona Foundation for Legal Services & Education wanted to increase the number of cases that it processed and needed a self-service legal interview call flow that integrated with its Altigen phone system.



Customer Challenges ATGN Customization Customer Benefits 
Lengthy interview process that had to be conducted manually by an agent to determine whether an individual qualified for government sponsored legal assistance.

Long customer wait times and few cases were handled due to long and cumbersome manual procedures.

Created legal service call flow using Altigen’s IVR that collects and analyzes data to determine whether the client qualifies for government sponsored legal services and automatically routes calls to the appropriate lawyers. Significantly increased the number of interviews processed (4x).

Substantially reduces the wait time for clients.