Affiliated wanted a solution for its pest control customers that integrated with PestPac pest control software to enable intelligent call routing to different workgroups based on whether the call was from an existing customer or new customer prospect.
| Customer Challenges | ATGN Customization | Customer Benefits |
| No way to differentiate whether an incoming call was from an existing customer or prospect.
Needed a way to Prioritize calls from new customer prospects to maximize sales. |
Integrated Altigen’s advanced call router to PestPac using REST APIs to enable intelligent call routing based on data in the PestPac database. | Affiliated pest control customers can now focus their sales efforts to drive new revenues with an optimized workgroup that receives prioritized calls from new customer prospects.
Customer can utilize new data-based routing to prioritize calls based on customer type. |