FRONTSTAGE OMNI-CHANNEL CLOUD CONTACT CENTER
FrontStage is a complete, integrated, omni-channel contact center solution delivered as a fully managed cloud service.
Designed to enhance your digital customer engagement capabilities, FrontStage offers intelligent routing and queuing for all communications channels – voice, SMS, chat, email, fax and social media – with integrated end-to-end reporting.
Leveraging your existing technology investments, FrontStage supports a multitude of enterprise PBX platforms – including Microsoft Teams, Skype for Business, Teams, Cisco, Avaya, Mitel, MaxCS, Unify, and others.
Deployment is simplified with customizable web clients for agents, supervisors, and system administrators.
FrontStage is the ideal solution to extend complete omni-channel contact center functionality to and manage the performance of, work at home employees.
- Full featured Voice Only Cloud Contact Center
- ACD with Skills Routing
- Auto Attendant with TTS
- Real-time Dashboard
- Historical Reporting
- Knowledge Base
- Ticketing System
- Callback from Queue
- Agent Web RTC or Native Teams app
- APIs for:
- CRM / App Integration
- AI Cognitive Services
- Speech Recognition
FrontStage Professional Plus
- Complete Voice only Cloud Contact Center
- Includes Everything in Professional and:
- Automated Call Recording
- Automated Screen Recording
- Quality Management (Agent Scoring)
- Automated Outbound Dialer (Optional)
- Workforce Management (Optional)
FrontStage Digital Media Plus
- Complete Omni-Channel Cloud Contact Center
- Includes Everything in Professional Plus and:
- Web Chat
- Social Media
- Omni-Channel Reporting
With its modular design, FrontStage enables customers to deploy a complete Omni-Channel Contact Center solution on-demand or simply choose individual applications on a per-agent basis as those needs arise.