Altigen's Office@Home
Solution

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The New Modern Workplace

In these unprecedented times, businesses are looking for solutions to allow their employees to work from home, while maintaining business continuity in a rapidly changing workplace environment. In the New Modern Workplace, collaboration, online meetings and call management have become mission critical business applications. For many organizations, home based employees will be a permanent condition, resulting in companies designing new innovative work at home strategies.

Solution Overview

A complete Managed Cloud Service

Office@Home is an all software cloud-based solution that Integrates with Office365 enabling your employees to efficiently and effectively work from home. Our solution can be set up and configured in as little as 5 business days and is available with optional Altigen's integrated Contact Center Apps. We offer 24/7 Support - and No Long Term Contracts are required.

Solution Overview

How it works?

Inbound calls are connected to your corporate PBX which, based on Auto Attendant selections, routes calls to designated Office@Home Users or Workgroups. Alternately, DID calls can be directly connected to Office@Home Users or Workgroups. Outbound Calls are directly routed through the SIP Trunk service.

Office@Home Features and Applications

Intra-Company (Internal) Communications

Enables internal communications and collaboration among company employees

Intra-Connect

Inter-Company (External) Communications

Includes above apps, PLUS full PSTN access for internal and external communications and collaboration

Inter-Connect

Workgroups and contact center agents

Includes all above capabilities, PLUS integrated contact center applications

Contact Center

Planning your Office@Home deployment

As a Microsoft Silver Cloud Solutions Provider we’ve developed a comprehensive end-to-end services program from initial consultation through deployment, training and support – all designed to get your company up and running quickly and cost effectively.

  • Assess your Current Communications Environment and Requirements
  • Conduct VoIP Readiness Test and Identify any Issues
  • Determine all Communications Requirements and Setup System for Office@Home Employees
  • Configure and Deploy SIP Trunks / Direct Routing for Office@Home Employees
  • Enable PBX Integration (extension dialing and forwarding, if required)
  • Train Users and Administrators on the New System
  • Provide Ongoing Support Services
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Office@Home Benefits

Man sitting at the desk, working from home on computer, wearing headseat, talking on the phone
  • Turn-key UC solution enables employees to productively work from home
  • Minimizes disruptions to your business vis-à-vis customer engagement
  • Works in conjunction with your existing phone system
  • Adds critical collaboration capabilities to facilitate communications
  • Rapid deployment gets you up and running in days
  • Delivered as a fully managed cloud service
  • Frees up important corporate IT resources
  • Month-to-month contract provides complete flexibility

Speak to one of our Microsoft Specialists today