Is Your PBX Worth the Cost?
PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several...
SMS Text: A Customer’s Most Preferred Communication Method
According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of...
Customer Service Through SMS Text, Does Your Business Really Need It?
Between phone calls, email, live chat, and now text messaging, there are seemingly limitless ways to get in contact with customers to provide support. With other modes of communication already in place, do businesses really need SMS text support? Although...
Building a Better Brand with Live Chat
Live chat can do much more than improve your customer service process. In addition to helping customers through their questions and concerns, it can build a list of qualified leads. Users of live chat have already been browsing your website,...
The Reality of Phone Systems Without Security
In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if...
The State of Communications in Light of the Facebook Data Breach
Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has...