Microsoft Teams Phone System Archives

Find Your Way Home with Altigen Microsoft Calling Plans vs. Direct Routing

Microsoft365 has been gaining tremendous traction over the last few years. With Microsoft Teams as a component of Microsoft365, it too, has seen adoption as a collaboration solution for companies of all sizes. As these solutions become ubiquitous, Microsoft Teams has also become an option to replace legacy telephony solutions. There are three primary options […]

Partner Spotlight – SoftApp

In this month’s Partner Spotlight, we sat down with Jeroen Andre de la Porte, Managing Director of SoftApp. Q: Thanks for joining for joining us today Jeroen.  Let’s start by having you briefly introduce yourself and SoftApp to our audience. A: Thank you for the invite, Altigen Team – this is much appreciated! My first […]

Tech Talk – Integrating with Dynamics 365

Altigen’s Tech Talk is a chance for us to dive deeper into the world of telecommunications. Often hosted by our Chief Technical Officer, Mark Allen, these blogs will talk about the future of the modern workplace. This week we sat down to discuss how Altigen’s CoreInteract integration with Dynamics 365 enhances the use of Microsoft […]

Tech Talk – What is CoreInteract?

Digital Customer Engagement for Microsoft Teams Altigen’s Tech Talk provides a deeper dive into the world of Teams communications. Featured in our Tech Talk blogs is Altigen’s Chief Technical Officer, Mark Allen, who discusses various ways in which Teams is driving the future of the modern workplace. This week we sat down with Mark to […]

Altigen’s CoreInteract vs Teams Call Queues

Hundreds of thousands of companies are using Microsoft Teams for internal collaboration, meetings, and conference calls. Many are now interested in utilizing Microsoft Teams Phone System. With widespread recent deployments, migrating to Teams Phone System is a natural progression. As part of the migration process, many organizations are also seeking more efficient ways to manage […]

Altigen launches CoreInteract

Altigen announces the availability of CoreInteract, the first AI-based Enterprise Customer Engagement platform for Microsoft Teams. CoreInteract for Microsoft Teams is an innovative enterprise customer engagement platform designed for any business whose sales, service, and support are top priorities. CoreInteract unifies all your business communications channels and enables your employees to interact with your customers […]

Enhance your customer engagement with Microsoft Power BI

A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart Phones have been around for years and we have become very efficient in communicating in […]

Altigen and Atlantis Announce New Strategic Partnership

Altigen Communications today announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen’s MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively delivered as a managed cloud service by Altigen in the US and UK markets. Atlantis […]

Omni-channel Contact Center for Teams deployed in Azure!

Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring.  There’s a reason Software Vendors developed Contact Centre Solutions as part of a TAP program or as certified ISV’s. […]