Tech Talk – What is CoreInteract?
Altigen Tech Talk Altigen’s Tech Talk provides a deeper dive into the world of Teams communications. Featured in our Tech Talk blogs is Altigen’s Chief Technical Officer, Mark Allen, who discusses various ways in which Teams is driving the future...
Altigen’s CoreInteract vs Teams Call Queues
Hundreds of thousands of companies are using Microsoft Teams for internal collaboration, meetings, and conference calls. Many are now interested in utilizing Microsoft Teams Phone System. With widespread recent deployments, migrating to Teams Phone System is a natural progression. As...
Altigen launches CoreInteract
Altigen announces the availability of CoreInteract, the first AI-based Enterprise Customer Engagement platform for Microsoft Teams. CoreInteract for Microsoft Teams is an innovative enterprise customer engagement platform designed for any business whose sales, service, and support are top priorities. CoreInteract...
Enhance your customer engagement with Microsoft Power BI
A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart...
Altigen and Atlantis Announce New Strategic Partnership
Altigen Communications today announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen’s MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively...
Omni-channel Contact Center for Teams deployed in Azure!
Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring. There’s a reason Software...