Blog: Call Center Solutions

Enhance your customer engagement with Microsoft Power BI

A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart...

Altigen and Atlantis Announce New Strategic Partnership

Altigen Communications today announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen’s MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively...

Omni-channel Contact Center for Teams deployed in Azure!

Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring.  There’s a reason Software...