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Omni-channel Contact Center for Teams deployed in Azure!

Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring.  There’s a reason Software...

Altigen Launches Azure Hosted Direct Routing for Microsoft Teams

We’ve launched our Microsoft Teams Certified Direct Routing Managed Service powered by Ribbon’s scalable session border controllers (SBCs) hosted in Azure. “With more and more companies subscribing to Microsoft Office 365 and adopting Teams Phone System, Voice communication will continue...

10 Reasons to Deploy Live Chat Software

Have you considered the benefits of deploying live web chat software on your website? It can be a daunting task to implement and where do you start? We’ve compiled the top 10 reasons why live web chat will help your...

Is Your PBX Worth the Cost?

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several...

The Reality of Phone Systems Without Security

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if...