AI Solutions Archives

The Evolution of AI: From Keyword Recognition to Context-Aware Conversations by Mark Allen, Chief Product and Innovations Officer at Altigen Communications Artificial intelligence has come a long way in the last decade, especially in the field of conversational AI. In its earliest iterations, AI was little more than a clever keyword recognition engine. Early chatbots […]

Using Artificial Intelligence in the Contact Center-A Practical Approach  By Mike Plumer, Altigen VP of Sales  AI is getting a lot of attention.  Capabilities are increasing exponentially, and announcements about breakthroughs and ways in which it could affect future daily life are constantly in the news.  It can all be a bit overwhelming.    In discussions […]