Case Studies & Client Successes

Affiliated wanted a solution for its pest control customers that integrated with PestPac pest control software to enable intelligent call routing to different workgroups based on whether the call was from an existing customer or new customer prospect.

fiserv Open Solutions needed to improve the efficiency of their customer support case handling by implementing advanced call routing and integration with ServiceNow.

Arizona Foundation for Legal Services & Education wanted to increase the number of cases that it processed and needed a self-service legal interview call flow that integrated with its Altigen phone system.

Capital Anesthesia Billing Services wanted to enhance their credit card processing capabilities by implementing a custom integration to ZirMed, their revenue cycle management system.

Clear Harbor, LLC, founded in 2005, has been recognized by Inc. Magazine as an Inc. 5000 member for five consecutive years. Founded in 2005, the company has steadily gained respect in the Business Process Outsourcer space as an innovative, customer focused business partner. Its near-shore locations in the Caribbean allow it to provide convenient, cost-effective business service solutions to its customers and in the process have established a solid reputation in the E-Commerce, Insurance, Cable and Consumer Products industry.

CELS Enterprises, Inc., founded in 1971 by Robert and Carol Goldman, is a privately held woman's footwear company with headquarters in Los Angeles, California. From its beginnings as a shoe manufacturer selling to mass merchants, CELS Enterprises, Inc. has steadily expanded its influence in the fashion footwear industry. The company launched CHINESE LAUNDRY in 1981.

ATS was founded in 1993 on the principle that, "Extraordinary service emanates from anticipating the needs of customers and providing solutions before they are required.” As one of the oldest and most experienced technology consulting firms in Central New Jersey, ATS has assisted hundreds of small to medium-sized businesses in achieving optimal communications and network performance. With advanced expertise in computer networks, telephone networks, security and hosting – ATS offers a breadth of knowledge for their customers’ business technology needs.

First State Bank Nebraska is a full-service community bank in southeast Nebraska established in 1912 as a state charter bank. Today, First State Bank Nebraska currently has 17 locations in the communities of Lincoln, Hickman, Yutan, Wilber, Hallam, Dorchester, Cortland, Firth, Filley, DeWitt, Pickrell, Western, and Waverly and loan production offices in Beatrice and Valley.

Elite Marketing Group/Insurance Designers was founded in 1986 with the goal of providing independent agents and financial professionals access to the best products, service, and support. Their team includes Chartered Life Underwriters, Chartered Financial Consultants, and Certified Financial Planners.