AltiView, a Windows PC based client application, brings quick and efficient call control, voicemail management, and extension configuration to the end user's desktop. 

Call Management
AltiView lets you manage all calls through a simple GUI interface. Through this intuitive client software, you can: 

• View the caller ID of incoming calls
• Handle multiple calls
• Place calls on hold
• Transfer calls
  • To voicemail
  • Other extensions
  • Auto Attendants
• Conference multiple  calls
• Dial numbers located in System and Personal speed dial lists
• Return calls from your stored voicemail lists
• View your extensions call history

Voicemail Management
AltiView allows powerful voicemail management right from your desktop. You can:

• Playback Voicemail through your phones handset or through your computer's sound card
• Export Voicemail to .wav files
• Save, delete, and forward voicemail messages
• Return calls to the voicemail sender

Extension Configuration and Management
AltiView allows users to control many of the unique extension settings without requiring intervention from system administrators. Users can manage:

• Presence / Away Messages & Voicemail Greetings
• Extension password
• Voicemail playback preferences
• Screen pop settings
• One Number Access configuration
• Call Handling preferences for:
  • Call Forwarding
  • Call Waiting
  • Do-Not-Disturb
  • Busy Call Handling
  • No Answer Call Handling
• Scheduled based Message Notification configuration to phones, pagers, custom apps or other extensions
• Personal Speed Dial Lists
• System Speed Dial Lists

AltiView also allows users to monitor presence and status of other extensions within the AltiServ system.

Contact Management Software Integration
AltiView also has built in contact list and screen pop integration with Contact Management software such as Microsoft CRM, Microsoft Outlook, Goldmine, or ACT! . This integration allows for direct access to phone numbers stored in your contact lists for quick speed dialing and screen pops.

VoIP Phone System Features & Applications			Business Solutions
Standard Phone System Features	Advanced Phone System Features
IP PBX Softswitch VoIP Phones VoIP Servers Auto Attendant / IVR Voice Mail Windows Soft Phone Client Operator Console Windows Administration Client IP Audio Conference Bridge	Advanced Call Routing Call Center Agent Client Call Center (ACD) Call Center Supervisor Client Call Recording Advanced Call Reporting Mobile Communications Multi-Site Enterprise Manager Application Program Interface (API/SDK)		Small Business Enterprise Multi Site/Branch Offices VoIP Solutions Mobility Solutions Call Center Solutions