Link Company Locations Together
 Tie Everything Together
If your company has more than one location or employees who work remotely, the AltiGen system helps tie everything together.
AltiGen allows everyone to communicate with each other and customers as if they were in the same location. While the system's capability is incredibly advanced, the technology is hidden from employees and customers.
For your customers, it means they reach the right person the first time. Regardless of which location they call.
"It's impossible to call the wrong branch for your banking needs with Citizens Bank. Our customers can call into any one of our 10 branches and because we are all connected seamlessly, the customer experience is that we are all in a single location waiting to serve their wide ranging needs."
Alan Farris,
President
Citizen’s Bank Read more >> |
Better Utilize Employees
For your employees, it means that they could be part of a single service group that includes people from different cities. Your company can also implement a company wide extension plan that works regardless of the location of the employee.
Operators can be shared across locations, and employees can assist other locations as needed during peak activity. Employees with special skills at one location can be utilized across locations.
When you unify locations and employees, your customers and team will notice the difference.
With AltiGen you:
- Help your customers reach the right person the first time
- Communicate as if everyone was in the same location
- Better utilize employees across locations
- Reduce system management costs
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