When AltiGen released its self administration phone system in 1996, it shook up what had historically been a “black box” industry. The legacy systems were built on a model where the phone system purchase would account for only 20% of the actual money spent over the life of the system.

The idea of allowing the customer to be in charge was the driving idea behind the formation of AltiGen as a new company in 1994. Over the years, thousands of AltiGen customers have benefited from meaningful savings while taking daily control of their phone system.

Common changes such as adding a new employee, changing call routing or modifying an auto attendant can be done quickly in house. For more advanced implementations such as call centers, AltiGen has focused on making the capability easy and intuitive for the agent, supervisor and administrator. This capability allows each AltiGen customer to manage as much or as little of daily administration as desired.

AltiGen puts you in charge with:

• Intuitive System Management Software for managing moves, adds and changes to your system.
• Software included with every system that allows “power users” to make changes to their extension without involving an administrator.
• Insight into what’s happening. With self-management and the ability to monitor calling activity, you have a live view into calling activity and patterns.
• Measurable information for decision making. Using live and historical information, your company can implement best business practices and make corrections immediately.