If your company is in the business of sales or service, any day you are unable to speak with your customers is a disaster.

Whether a lightening strike, a snow day or something more serious, it doesn’t mean your company needs to go dark.

AltiGen has numerous ways to prepare a practical and cost effective disaster recovery plan:

• Redundant Hard Drives AltiGen provides the option of a back up drive in the phone system. All voice mail and configuration information can be mapped to the spare drive so you don’t skip a beat in the event of a failure.
• Nightly Back Up AltiGen includes a backup utility. Complete data (including voice mail) is backed up to another network drive just as you would financial or customer database information. If someone drove through the wall and ran over your AltiGen system, the back up could be restored to a new system for a complete recovery.
• Extension Anywhere What happens if your office is open, but employees aren’t able to drive there? With Extension Anywhere, employees call the AltiGen system and activate the phone in their home, cell phone, etc. as their office extension. Call transfer, conferencing, and even call detail reporting and recording are retained.
• Voice over IP Telephones AltiGen’s Voice over IP telephone and “soft phone” can be used at the employee’s home if they have a quality high speed internet connection. The employee logs in the phone, and the AltiGen system automatically reroutes the call to the Voice over IP phone with full transparency.
• Call Redirection If your company has more than one location, calls can be redirected using Voice over IP to another location. The customer calls their local number, and when an employee answers in another location they still receive the customer’s caller ID information.