Enterprise Cloud PBX Overview

Enterprise Cloud PBX is a complete Cloud-based enterprise-wide PBX and Contact Center solution for Office 365, based on AltiGen’s Hosted Skype for Business, integrated with our MaxACD advanced communications application suite. Finally, organizations can now replace their in-house PBX systems with AltiGen’s Enterprise Cloud PBX for Office 365, delivered as a fully managed Cloud service.

Complete Enterprise Cloud PBX for Office 365

  • Available for all Office 365 Plans
  • Powered by Skype for Business
  • Plus AltiGen’s MaxACD Integrated Application Suite
  • Adds Auto Attendant, Hunt Groups, Contact Center and more
  • Managed and Supported by AltiGen 24 x7

Skype for Business Unified Communications Features

  • Instant Messaging & Presence (IM&P)

  • Peer-to-Peer Voice and Video

  • PSTN Calling
  • Web Conferencing
  • Collaboration
  • Mobile/Tablet/Desktop UC Clients
  • Microsoft Office 365 Integration

Business-critical PBX and Contact Center Apps

  • Agent/Supervisor Desktop Clients
  • Real-time/Historical Reporting
  • Automated Call Recording
  • CRM Integration
  • Auto Attendant
  • Advanced Skills-based Routing

  • Web Chat Queuing