A Complete, Unified Call Center Application Suite

The MaxCS Call Center Suite, built on the scalable MaxCommunications Server software platform, offers a powerful set of integrated IP communications applications designed to automate virtually every aspect of the call center.

Applications include ACD, Call Recording, Call Reporting, Agent and Supervisor desktop clients, and real time performance management. And the MaxCS SDK enables easy integration to other call center systems and applications.

The MaxCS Call Center Suite can be deployed as a standalone call center solution, in conjunction with the MaxCS IP PBX, or integrated with a company's existing PBX. Regardless of your deployment option, the MaxCS Call Center Suite will deliver high functionality, scalability and reliability – with simplified system management.

AltiGen's VoIP Business Phone Systems include:

IP PBX Softswitch VoIP Phones VoIP Servers Auto Attendant / IVR Voice Mail Call Reporting Advanced Call Routing Call Center (ACD) Call Recording

Windows Soft Phone Client Call Center Agent Client Call Center Supervisor Client Windows Administration Client Operator Console IP Audio Conference Bridge Mobile Communications Multi-Site Enterprise Manager Application Program Interface (API/SDK)