UC Solutions for Microsoft Lync
iFusion SmartStations
The industry's first communications docking station, the iFusion SmartStation, enables a
smartphone to be used as
a true business-class
desktop phone.
Learn More
Call Reporting
MaxACD combines with Microsoft SQL server to provide MaxReports, a web-based reporting application that can generate up to 40 predefined reports, designed to provide both detail and summary views of agent and workgroup performance.
- Comprehensive call detail reporting
- Agent & Workgroup performance summary reports
- Service Level reporting and analysis
- Inbound / Outbound call summary reports
- Support for multiple personalized queries and reports
- Automatic report delivery via email, with customizable scheduling
- External logging of CDR data to Microsoft
Choose a report:
Specify the options:
Sample Web-based report:
Sample Excel report:
