Call Recording Management

AltiGen's integrated call recording options for call centers enables your business to accurately gauge call center performance. Utilize AltiGen's call recording, search, playback and storage of voice interactions to help you identify trends and opportunities to streamline processes that will improve the quality of your agents customer interactions and deliver exceptional service.

• Enable individual & multiple workgroup call recording
• Agent initiated on-demand voice recording
• Supervisor initiated on-demand voice recording
• Configurable (10%-100%) call recording sampling for agent/workgroup quality assurance

AltiGen's VRManager application simplifies call recording archive management. Administrators can create individual user and supervisor login credentials to search for and playback recorded conversations, create reports, and export files.

VR Manager Features:

• Searching and Sorting of recorded conversations
• Storage Archive Management
• Call Recording activity reporting
• Playback of recorded conversations
• Call Recording file export

Each recording comes complete with attached CDR stats for that call: time stamp, whether the call was monitored, caller and callee ID, workgroup ID, DNIS and session information. Once the recording is complete, recorded files can be managed by the MaxACD Voice Recording Manager application or can simply be saved and played with VR Player.