AltiGen offers a complete, powerful call center solution with seamless integration to our VoIP phone system. At the heart of AltiGen’s Voice over IP call center system is a powerful, software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call routing options, complete supervisor capabilities and real time agent and call statistics. Optional, integrated products include Call Recording and end-to-end reporting. With AltiGen’s modular, 100% software approach you only need to license the features and number of users you need now, yet have a system that will grow as your business grows.

AltiGen call center solutions have been deployed by thousands of businesses worldwide in both departmental and standalone environments. Typical customer deployments include Customer Service Centers, Technical Support, Sales and Marketing, Outbound Telemarketing, Collections, and many more. With AltiGen, businesses large or small, single or distributed locations, benefit from enhanced customer service, higher employee productivity, and improved management and control.