 |
IP PBX Softswitch
Traditional telephone systems have become obsolete with the convergence of voice and data and Voice over IP. AltiGen’s IP PBX phone systems provide a communications foundation designed to improve the way you communicate today, with the flexibility to easily add more advanced capabilities as your business needs change. |
 |
VoIP Phones
Bringing stylish form and functionality to the desktop, AltiGen VoIP phones make sophisticated features simple and intuitive to use. Users have single button access to voicemail, activity/presence selection, voicemail greeting selections, call recording, conferencing, transferring, and more. |
 |
VoIP Servers
need text here
|
 |
Auto Attendant / IVR
Auto Attendant answers and routes automatically – 24 Hours a day, 365 days a year – without the intervention of a live operator. Includes powerful, yet simple voice prompted menus, Dial by Name, Directory and support for multiple schedules. |
 |
Visual Voicemail
Included with the system are powerful voicemail features. Play voicemails on the phone or a computer, locally or remote. Features include flexible message playback, multiple personal greetings, and customizable message delivery and notification options. For Exchange Server 2007 users, voicemails are stored in Exchange and accessed within Outlook. |
 |
Softphone Client
Employees are far more productive with the integrated soft phone – easily managing their calls right from their desktop PC, including point and click dialing, personal call queues, call forwarding, transferring and conferencing, one number access and more – all integrated with the IP desktop phone. |
 |
Operator Console
AltiConsole is an easy to use, feature rich software application enabling the operator or receptionist to handle calls easily and effectively while maintaining personalized service. |
 |
Windows Administration Client
A Windows-based Administrator Console simplifies the management of your phone system. Administrators can now self-manage your phone system, and eliminate expensive move, add and change fees. |
 |
IP Audio Conference Bridge
The IP Audio Conferencing bridge pays for itself by eliminating expensive external audio conferencing services. The intuitive interface simplifies the set up, scheduling, email invitations and management of all conference calls. |
 |
Advanced Routing / Call Distribution
For a customer, the ideal experience is reaching the right person who can help them as quickly and easily as possible. The AltiGen system allows employees to be grouped by skill to receive calls, and can recognize and route calls based on who is available to receive them. |
 |
Call Center - ACD
AltiGen’s cost effective yet powerful call center application automatically routes inbound calls to the right person or department – first time, every time. Route calls by Caller ID, DNIS, Agent Availability, Customer Priority, and more. The integrated Call Center Supervisor module allows you to stay in control, monitoring lines, queues and workgroups – even monitor, coach and join calls to maximize the member service experience. |
 |
Call Center Agent Client
MaxAgent is a Windows client (desktop) application designed to improve the agent performance in a workgroup, Contact Center or Call Center environment. |
 |
Call Center Supervisor Client
MaxSupervisor gives workgroup managers the right tool set to effectively manage their workgroup queue. Supervisors can oversee multiple Workgroups with features such as queue monitoring, queue statistics, agent statistics and agent monitoring. |
 |
Call Recording
The Call Recording option allows all calls, designated calls or a sampling of calls to be automatically recorded and stored in a secure database, for retrieval and reporting purposes. Call Recording addresses many customer service requirements, including agent training, compliance and quality assurance. |
 |
Call Reporting
More than 40 reports provide detail and summary information for agents, workgroups and lines. Increase agent performance, optimize the efficiency of your call center and ensure member satisfaction with AltiGen’s comprehensive Call Reporting system. |
 |
VoIP Remote Worker
Many manufacturers are touting “Mobility” as the latest buzzword. However, all mobility solutions are not the same. And more importantly, mobility without accountability can be risky. With AltiGen's unique mobility solutions, your company can realize all of the benefits without the risk. |
 |
Multi-Site Enterprise Manager
AltiGen's VoIP business phone systems allow enterprises to unite employees across the entire organization seamlessly. AltiGen's distributed architecture has been designed so they can communicate as if they were located in the same building with a single telephone system. |
 |
Software Development Kit (SDK)
The AltiGen Software Developers Kit (SDK) allows software developers the ability to extend AltiGen’s AltiContact Manager capabilities to provide custom business solutions. |
