|
 |
Call Center Solutions
AltiGen call center solutions have been deployed by thousands of businesses worldwide in both departmental and standalone environments. Typical customer deployments include Customer Service Centers, Technical Support, Sales and Marketing, Outbound Telemarketing, Collections, and many more. With AltiGen, businesses large or small, single or distributed locations, benefit from enhanced customer service, higher employee productivity, and improved management and control.
 |
Voicemail
AltiGen's innovative design provides unlimited voicemail. Never worry about "Voicemail Ports" again! |
 |
Advanced Routing/Call Distribution
Route your customer calls automatically by caller id , account number and more to the right employee every time. |
 |
Call Recording
Our unique design makes it possible to automatically record individual or all calls without overpriced “bolt on” systems. |
 |
Call Monitoring
When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office. |
 |
Software Development Kit (SDK)
Custom integration with AltiGen's phone system is possible using our Software Development Kit. |
 |
Call Detail Record (CDR) Reports
Every AltiGen system includes as standard a Call Detail Record application to maintain a history of all call activity. |
 |
MaxAgent™ and MaxSupervisor™
Our agent software will help your team professionally answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics. |
|
