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Auto Attendant
 Every time a customer calls your company, your company image is at stake. With the AltiGen VoIP phone system you can ensure the customer has the best experience every time. AltiGen’s Auto Attendant answers and routes calls the way you want - 24 Hours a day, 365 days a year - without the intervention of a live operator.
AltiGen’s VoIP phone system Auto Attendant, with unlimited menu level expansion, provides powerful, yet easy to use voice prompted menus for call handling and information collection. The Auto Attendant may be used as a primary interface for incoming calls in a caller directed, or IVR input data directed implementation.
Key features of the system include:
- Automated call answering with Custom Greetings
- Automated Directory with Dial by Name and Name Directory Service
- Easy to set up Day, Night, Weekend and Holiday Modes
- Customizable Music on Hold
- Ability to route calls based on Calling Line, Caller ID and Digit Collection
- Support for up to 255 different Auto Attendant menus
- Powerful-scripted menu capability for call handling and information collection
- Unlimited Programmable Sub-Level Menus enables callers to access specific departments or company information
- Auto Attendants can operate as primary interfaces or as backups to receptionist or departments
- Can be used in tandem with AltiGen's primary AltiConsole for robust call management
- Permits interactive voice prompts which can be combined with AltiGen Partner and System Integrator applications for enhanced call routing
- Functions as an Information Desk, to answer commonly asked questions through Information-Only or Message-Only mailboxes
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